Existing Orders:
If you have an enquiry about an existing order, please check your account by logging into this web site. This is where all updates about your order will be shown.

NEW - Instant Online Help
Our new Instant Online Help service means you don't have to wait to get the answer to your question. It's available 24 hours a day, 7 days a week, 365 days a year. If you have a question about your order or this website, this is where you will find the answer.

Brewing Help & Advice:
It is difficult for online companies to offer product support and advice over the phone. If you have a brewing or wine making enquiry, please use our online forum. You'll find 1000's of articles posted by experienced brewers and winemakers and it will be the fast way to get an answer to your question. It also means you become part of the brewing community where you can seek advice as your hobby progresses.

Shipping & Dispatched Orders
Most orders are dispatched using an insured courier or Royal Mail. Most order are too heavy to send by post and someone will need to be available to sign for your parcel. We send you a email with details on how to track your parcel around 6pm on the day of dispatch. For more information, please read the information on our Shipping, Returns & Cancellations page.

Returns & Damaged Orders
If you wish to return an item or product for any reason you will need to download and complete our returns form using the link below. For more information about how to return an item to us or what to do if your order arrives damaged - Please read the information on our Shipping, Returns & Cancellations page.

Contacting Customer Service
If you have a question for our customer service team - Use our instant online help.

How To Contact Us

Our opening times are Mon - Fri 09:00- 17:00. We are unable to respond to enquiries outside these hours.